FAQ

 

How long will it take to receive my Product?

All Fine Art Photographic Products are custom made to order, and production may take up to 4 weeks (not including delivery). Production of your products will start promptly upon receipt of full payment. Delivery may then take between 2 and 14 days, depending on the delivery option. Physical products are delivered by Australia Post or via courier service such as Sendle.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods.

 

Do You Ship Internationally?

At this time, we currently do not ship internationally. Please contact us if you have a special request.

 

Can I return my Fine Art Product?

helentrenerry.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please contact us within 14 days of purchase with a valid reason for return.
All refunds are made at the discretion of helentrenerry.com.au.

Please note that since orders are custom made, we do not accept returns if you change your mind.

 

I've seen an image that I like, but it's not currently shown as a product option, can I still order it?

We have selected images that best represent Helen's current photographic style to be featured as Fine Art Products, however, please feel free to contact us with your request.

 

How do I order multiple products for my business?

If you would like multiple Fine Art Products to display in your place of business (medical practice, beauty spa, etc), please contact us with your request.

 

Any other questions?

Please contact us if you have any further questions.